Terms and Conditions of Use and Purchase

1. About us

This website is operated by Frizwell. In India, product sales, invoicing and delivery are carried out by FRIOFRENZY FOODS PRIVATE LIMITED, a company incorporated under the laws of the Republic of India, with its registered office at Road No. 10, Shed No. F2/A, IDA Nacharam, Hyderabad – 500076, Telangana, Índia, CIN U15490TG2013PTC087710 and GSTIN 36AACCF1881D1ZV.

By accessing or browsing the website or making a purchase, you declare that you have read, understood and accept these Terms and Conditions, as well as applicable Indian legislation, including the Consumer Protection Act, 2019, the Information Technology Act, 2000 and the FSSAI (Food Safety and Standards Authority of India) regulations for food products.

2. Products and information

We sell pure Brazilian açaí, freeze-dried and in formats intended for consumption and commercial use (B2B and B2C). We make every effort to ensure that descriptions, images, weights, nutritional information tables and prices are correct, but they may change without prior notice.

As this is a natural food product, slight variations in colour, texture and taste may occur between batches and do not constitute a defect.

3. Prices, taxes and payment

Prices displayed at checkout are in Indian rupees (INR) and include applicable taxes (GST), unless otherwise stated. Delivery charges are calculated at checkout based on the delivery PIN code and the weight of the order.

Payments are processed by licensed gateways (Cashfree, Razorpay and Stripe), through UPI, cards and other methods available at checkout. We do not store full card details or UPI credentials.

An order is confirmed only after payment has been approved by the gateway. In the event of a payment failure or reversal, the order may be cancelled automatically.

4. Orders and delivery

We deliver throughout India, subject to our partner carriers' coverage for your PIN code. Delivery times stated at checkout are estimates in working days and may vary due to logistical, weather-related or regulatory factors beyond our control.

The customer is responsible for providing the correct address, PIN code and telephone number. Deliveries refused or not received due to an incorrect address may incur an additional delivery charge.

Perishable or temperature-sensitive products must be received and stored in accordance with the instructions on the packaging from the time of delivery.

5. Exchanges, returns and refunds

As these are food products, we do not accept returns due to a change of mind after delivery, given the perishable nature of the items and food safety regulations.

We accept complaints and arrange a replacement or refund in the following cases, provided they are reported within 48 hours of delivery, with photographs of the product and packaging:

• a product damaged, tampered with or leaking during transit;
• a product that does not match the order (item, flavour or quantity);
• a product whose expiry date had passed on the date of delivery.

6. Refunds

Once the complaint has been approved, the refund is processed through the same payment method used for the purchase, within 5 to 10 working days, depending on the processing times of the bank or payment gateway.

Orders with confirmed payment that have not yet been dispatched may be cancelled upon request, with a full refund. After dispatch, cancellation is no longer possible.

7. Commercial use (B2B)

Cafés, restaurants, resellers and other businesses may purchase our products for resale or use in their operations. Special pricing, timeframes and volume terms may be negotiated directly with us and formalised in a separate agreement, which shall prevail over these Terms in the event of any inconsistency.

The GSTIN number may be provided at checkout for the issuance of a business tax invoice, where applicable.

8. Intellectual property

All website content — the Frizwell brand, logos, text, photographs, videos and layout — is protected by copyright and industrial property rights. Reproduction, distribution or commercial use without prior written authorisation is prohibited.

9. Privacy and data

Personal data provided during registration and at checkout (name, address, telephone number, email address) is used exclusively for processing orders, deliveries, customer service and authorised communications, in accordance with the Information Technology Act, 2000 and the data protection rules applicable in India.

We do not sell or share your data with third parties for marketing purposes without your consent.

10. Limitation of liability

We are not liable for indirect damage, loss of profits or losses arising from improper use, incorrect storage or consumption of products contrary to the instructions on the packaging.

Our total liability, in all circumstances, is limited to the amount actually paid for the order that gave rise to the complaint.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of India. The courts of Hyderabad, Telangana, shall have jurisdiction to resolve any disputes arising from these Terms or purchases made on the website, without prejudice to the non-waivable consumer rights provided under the Consumer Protection Act, 2019.

12. Contact and complaints

For questions, complaints or requests concerning orders, please contact us via WhatsApp or the channels indicated in the website footer. Our response time is up to 2 working days.

These Terms may be updated periodically. The current version is always the one published on this page, with the date of the latest revision indicated below.