Privacy Policy

1. Who we are and what this policy covers

This website is operated by Frizwell. In India, product sales, invoicing and delivery are carried out by FRIOFRENZY FOODS PRIVATE LIMITED, a company incorporated under the laws of the Republic of India, with its registered office at Road No. 10, Shed No. F2/A, IDA Nacharam, Hyderabad – 500076, Telangana, Índia, CIN U15490TG2013PTC087710 and GSTIN 36AACCF1881D1ZV.

This Privacy Policy explains what personal data we collect, how and why we collect it, with whom we share it, and what your rights are. It applies to all interactions with this website and supplements the Terms and Conditions, which may be consulted at any time.

2. Data we collect

We collect only the data necessary to sell and deliver our products and provide customer support:

• identification data: full name;
• contact details: telephone number (including WhatsApp), email address and delivery address with PIN code;
• order data: items purchased, amounts, delivery charges, language and country from which the website is accessed;
• tax details, when you provide them: GSTIN number for businesses requiring a tax invoice;
• basic technical data: pages visited and device information, used in aggregated form to improve the website;
• messages you send us via WhatsApp, email or contact forms.

3. How we use the data

We use your personal data exclusively for operational and legal purposes:

• processing orders, payments and the issuance of tax documents;
• delivering products and communicating delivery status;
• providing customer support, responding to complaints and processing refunds;
• recovering abandoned baskets and sending commercial communications, only where you have authorised this;
• complying with legal, tax and regulatory obligations applicable in India;
• improving the website, products and shopping experience, based on aggregated data.

4. Legal basis and applicable legislation

We process your data in accordance with applicable Indian legislation, including the Information Technology Act, 2000 and the rules issued under it (reasonable security practices and procedures for sensitive personal data or information), and the Digital Personal Data Protection Act, 2023, to the extent applicable.

The bases for processing are: performance of the contract of sale (processing and delivering the order), compliance with legal obligations (tax and accounting), legitimate interest in improving our services, and your consent to marketing communications, which may be withdrawn at any time through the channels indicated in the footer.

5. Sharing with third parties

We do not sell or rent your personal data. We share only the minimum necessary with partners essential to our operations:

• payment gateways (Cashfree, Razorpay and Stripe): they process payments directly and do not receive, nor do we store, full card details or UPI credentials;
• carriers and logistics partners: they receive your name, address, PIN code and telephone number to carry out delivery;
• technology and communication service providers (hosting, sending emails and messages), engaged under an obligation of confidentiality;
• public authorities, only when required by law, court order or regulatory obligation.

6. Cookies and browsing

The website uses cookies and local storage that are strictly necessary to maintain your basket, session and language preferences. We also use simple, aggregated traffic measurements to understand how the website is used.

You may block or delete cookies in your browser settings; this may affect functions such as the shopping basket, but does not limit your rights described in this policy.

7. Retention and security

We retain your data only for as long as necessary to fulfil the purposes described and the tax and legal obligations applicable in India; after this period, the data is deleted or anonymised.

We adopt reasonable technical and organisational security measures — encryption in transit, role-based access control and monitoring — to protect your data against unauthorised access, loss or improper alteration. Payments are processed entirely by certified gateways, without payment data passing through our servers.

8. Your rights

You may, at any time and free of charge:

• request access to the personal data we hold about you;
• request the correction of incomplete, inaccurate or outdated data;
• request the deletion of data that we are not legally required to retain;
• withdraw consent to marketing communications;
• object to processing based on legitimate interest, as provided for under applicable law.

9. International transfers

As we operate an e-commerce business with global technology infrastructure, your data may be processed by providers located outside India. In such cases, we ensure equivalent protection through contracts and appropriate safeguards with the service providers involved.

10. Minors

The website is intended for persons over 18 years of age. We do not intentionally collect data relating to minors; if we identify such collection, we delete the data immediately. Guardians who identify purchases made by minors may request deletion through our customer support channels.

11. Updates to this policy

This Privacy Policy may be updated to reflect changes in operations, legislation or services. The current version is always the one published on this page, with the date of the latest revision indicated below.

12. Contact and data protection officer

To exercise your rights, seek clarification or lodge complaints about data processing, please contact us via WhatsApp or the channels indicated in the website footer, mentioning "Privacy" in the subject line. Our response time is up to 2 working days.

If you consider that your complaint has not been resolved, you may also approach the competent data protection and consumer protection authorities in India.